Terms of Service & Policy Page
Terms of Service
1. Acceptance of Terms
By using the Con-Tac website and purchasing our products, you agree to be bound by these Terms of Service. These terms apply to all users, including but not limited to browsers, vendors, customers, merchants, and content contributors.
2. Product Information
Con-Tac offers durable hunting clothing designed to withstand challenging outdoor conditions. We strive to accurately describe our products; however, variations in color, size, and other details may occur due to production processes.
3. Pricing and Payment
All prices are listed in South African Rand (ZAR) and are inclusive of VAT unless otherwise stated. We reserve the right to change prices without prior notice. Payment must be completed at checkout, with secure options available through our website.
4. Shipping and Delivery
We partner with Courier Guy to ensure timely and secure delivery across South Africa. Once an order is shipped, you will receive tracking details via email. Con-Tac is not responsible for any delays caused by the courier service.
5. Returns and Refunds
For information regarding returns, exchanges, and refunds, please refer to our Refund Policy below.
6. Privacy
We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and store your information, please review our Privacy Policy.
7. Intellectual Property
All content, images, logos, and trademarks on the Con-Tac website are the property of Con-Tac. Unauthorized use or reproduction is prohibited.
8. Limitation of Liability
Con-Tac is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or services, to the extent permitted by South African law.
9. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will take effect immediately upon posting on our website.
Refund Policy
1. Returns Eligibility
We accept returns within 14 days of the delivery date for unused, unworn, and undamaged items in their original packaging. Proof of purchase is required for all returns.
2. Non-Returnable Items
Gift cards, final sale items, and any items that have been customized or personalized are not eligible for return or exchange.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
4. Exchanges
If you need to exchange an item for a different size or color, please contact us within 14 days of receiving your order. We will guide you through the process, subject to stock availability.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or incorrect. We recommend using Courier Guy or a similar courier with tracking to ensure safe delivery.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for the return of the item and provide a replacement or refund where applicable.
7. Contact Us
For questions regarding our refund and return policy, please contact our customer support team.
